1) By making a Bank Transfer or EFT (Electronic Funds Transfer)
You can make the payment to any of our Garanti Bank or Vakıfbank accounts (TL).

2) With your credit cards through our website
You can make a single online payment with any credit card. In your online payments, the amount will be deducted from your credit card at the end of your order. In case of order cancellations due to possible order cancellations or stock problems, the money will be refunded to your credit card within 3 business days.

3) Order Price Refund
In case of cancellation of your orders due to possible reasons; Evcioğlu Furniture Advertisement Domestic and Foreign Trade Co. Ltd. Şti. will refund the product price to your account and/or credit card within three business days. However, you must provide your bank account information and/or credit card information accurately and completely to our company's financial authorities.

4) Delivery
We strive to deliver the products you have ordered on the same day. For products that take time to be delivered, the cargo delivery period is 3 business days as stated in the product details. In case of a possible delay in delivery, you will be informed.
In order for the product delivery to be carried out without any delay, please provide the address of your location as the delivery address during the day.
Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company will be sent via cargo companies. After your orders are approved, they will be delivered to the cargo company within 5 (five) business days.
You can discuss different delivery terms by consulting our customer representative. Also, cargo deliveries are only valid for Türkiye.

5) Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation on the payment page.
In case of any error at the specified address, the orderer will be contacted regarding the order that could not be delivered.
The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred.
We are responsible to the bank whose credit card system we use, as well as to the customer, regarding the delivery.
Please be carefull!

Open and check the packages that you think were damaged during shipment in front of the authorized person of the company you received the product from. If you think there is any damage to the product, do not accept the product after a report is drawn up with the cargo company.

Once the product is received, it is deemed that the cargo company has fully fulfilled its duty.

If the product is damaged: please document it with photos and info@prodocase.com send to the e-mail address.

If you complete these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us with our work on the product.